Zalando – online fashion store
4.6star
1.27M reviews
50M+
Downloads
Rated for 3+
info
About this app
The Zalando app is your new go-to for quality fashion and lifestyle brands (over 6,000!), outfit and beauty inspiration at your fingertips, and a shopping experience that’s all smooth and no stress.
IT'S GIVING INSPIRATION
• Follow your favourite creators for outfit and styling inspo
• Follow brands you like to see more from them first, including new releases and exclusive collections
• Curate and follow boards of the outfits, videos, and products that inspire you, and start inspiring others
• Explore what’s trending across Europe with Trend Spotter and see what everyone’s wearing in Berlin, Paris, and Milan right now
• Tune into our Live videos to get tips from the experts, product how-tos, and inspo you can add directly to your bag
• Tap into Stories to get your style and culture guide with features like “What do I wear?” plus the latest on major brand collabs
• Save your faves to your wishlist and never miss a size update or price drop
IT'S GIVING CHOICE
• Browse over 11,000 items from a wide range of brands, including all-time fashion favourites
• Dive into our different assortments: clothing, shoes, accessories, sports, beauty and skincare, preloved gems, and kidswear
• Get updates on the things you care about - from news and trends to sales and discount codes
• Hear about new collections and product launches from the brands you love
• Never miss a price drop or restock by opting in to notifications on items in your wishlist
• Give preloved clothing a new life when you shop our extensive selection of pre-owned (but just like new!) clothing, accessories, and boots
Pick your preferred way to pay and enjoy delivery directly to your own doorstep
IT'S GIVING PERSONAL
• Benefit from spot-on recommendations that show you the items you’ll love, without you needing to go looking for them
• Rate how the fashion you’ve ordered fits and get personalised sizing advice as you shop
• Get measured with our measurements tool to find what fits, fast
• Try on outfits in our virtual fitting room to see how they’ll fit before ordering
• Get instant style and outfit advice from the Zalando Assistant, a tailor-made AI-powered fashion assistant to help you on your shopping journey
So, ready to explore the app?
Shop the brands you love, unlock exclusive deals, and get inspiration and recommendations that feel like they were made just for you.
IT'S GIVING INSPIRATION
• Follow your favourite creators for outfit and styling inspo
• Follow brands you like to see more from them first, including new releases and exclusive collections
• Curate and follow boards of the outfits, videos, and products that inspire you, and start inspiring others
• Explore what’s trending across Europe with Trend Spotter and see what everyone’s wearing in Berlin, Paris, and Milan right now
• Tune into our Live videos to get tips from the experts, product how-tos, and inspo you can add directly to your bag
• Tap into Stories to get your style and culture guide with features like “What do I wear?” plus the latest on major brand collabs
• Save your faves to your wishlist and never miss a size update or price drop
IT'S GIVING CHOICE
• Browse over 11,000 items from a wide range of brands, including all-time fashion favourites
• Dive into our different assortments: clothing, shoes, accessories, sports, beauty and skincare, preloved gems, and kidswear
• Get updates on the things you care about - from news and trends to sales and discount codes
• Hear about new collections and product launches from the brands you love
• Never miss a price drop or restock by opting in to notifications on items in your wishlist
• Give preloved clothing a new life when you shop our extensive selection of pre-owned (but just like new!) clothing, accessories, and boots
Pick your preferred way to pay and enjoy delivery directly to your own doorstep
IT'S GIVING PERSONAL
• Benefit from spot-on recommendations that show you the items you’ll love, without you needing to go looking for them
• Rate how the fashion you’ve ordered fits and get personalised sizing advice as you shop
• Get measured with our measurements tool to find what fits, fast
• Try on outfits in our virtual fitting room to see how they’ll fit before ordering
• Get instant style and outfit advice from the Zalando Assistant, a tailor-made AI-powered fashion assistant to help you on your shopping journey
So, ready to explore the app?
Shop the brands you love, unlock exclusive deals, and get inspiration and recommendations that feel like they were made just for you.
Updated on
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Ratings and reviews
4.6
1.23M reviews
David Scheler
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2 November 2025
Be careful when using the pay later feature, it has a severe bug! I paid by credit card and the payment didn't immediately seem to go through, so the app was saying I still needed to pay. I ended up paying twice, Zalando service even claimed I had not paid at all (but the money was eventually refunded). Sadly, Zalando offers no way to give feedback or get human customer support from within the app.
Zalando SE
2 November 2025
Hi David Scheler, we understand this can be frustrating and we’re truly sorry. We’ve notified the relevant team. If you want to share more, we’re here to help via Help & FAQ in the app. 🧡 Your Zalando team.
zohaib
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8 October 2025
Impossible refunds, no real support They have my returned items, but my refund is missing for weeks. Customer service gives endless excuses and delays. When you ask for a manager to resolve it, they are "never available" and no one calls you back. It feels like a scam to keep both the items and the money. Avoid the hassle.
5 people found this review helpful
Zalando SE
8 October 2025
Hi zohaib, thank you for your review and sorry for the trouble. We’ve passed your comments to the right team. If you need direct help, please get in touch via Help & FAQ. 🧡 Your Zalando team.
Robertas Šetkus
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26 September 2025
Bought a gift coupon for a friend and set it to be sent on birthday day. It wasn't sent, it didn't appear on my account either. It just got lost! Customer service useless. They just couldn't help whatsoever. It took two weeks to get it resolved and just because I was persistent to check on them every 3 days. Birthday suprise ruined, waste of my time for calling and texting and no apology. I asked for any compensation and their normal response was to go far away. Never ever again!!!
2 people found this review helpful
Zalando SE
26 September 2025
Hi Robertas Šetkus, we’re really sorry things didn’t work as expected. We’ve forwarded your comments to the appropriate team. You can also get in touch with us directly through Help & FAQ in the app. 🧡 Your Zalando team.
App support
About the developer
Zalando SE
impressum@zalando.de
Valeska-Gert-Str. 5
10243 Berlin
Germany
+49 30 20219800
