tado°

Money grabbing, and poor performance. On a few occasions in the last 3 months I've found the system running in the middle of the night with showing as being unable to connect/offline whilenstill having internet at the property. Having to manually reboot the controller module. Now I've been logged out on one device. and have been shown pop ups on the website saying there is going to be a subscription cost for what was previously free to use equipment I have paid for over 3years ago. Not happy!

App and online has stopped working, it opens eventually but then just pulses blank boxes at me until my Pixel 6 pro decides it isn't responding. I can control heating from Google Home so definitely a problem with the app. The app is up to date. I've downloaded the app several times - the last time it actually logged in after about 10 mins of the circling wait symbol. I went to open it again....just blank pulsing boxes. I've put one star in an attempt to get someone to do something about this.

Tado only give 3 days 'auto assist' then you have to pay - I believe they should give you 30days (the same as the no-quibble refund on the product) because you can't fully assess if you don't have use of all the features. I paid for a yearly subscription, now I'm being bounced backward and forward between Tado and Google Play to get a pro-rata refund (I used it for about a week, I'd accept 11months refund). I think maybe you'd be best to avoid Tado or just get monthly sub you can easily cancel