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The App is completely unreliable. Sometimes it works to check in sometimes it doesn't! The amount of error messages that I receive is a joke. I had to log in multiple times in order to receive my boarding pass once, even though I simply repeated the process. The app is not connected to wallet app (it asks me to download it, although it is already downloaded), the actual website it shut down at the moment... Very bad customer experience!!!
9 people found this review helpful

Joe Smith
The most restrive and convoluted way to get boarding passes that I've ever experienced on an airline. 48hrs only. Waited and then kept getting "not authorised" errors even though I was within 48hrs. Not something I particular wanted to stress about so close to the flight. Ended up using the website to organise the boarding pass to then finally have access to them on the phone. Rubbish app.
AIR EUROPA
October 21, 2025
Hello, we apologize for the inconvenience. Ensure you're within the check-in window (48h, or 24h for US flights). If issues persist, please email your booking details to soporteapps@aireuropa.com so we can help resolve this. Your satisfaction is our priority and we’ll take steps to prevent this from happening again. Thank you.

ben topi
The worst airline app I have ever used. Check in is a nightmare, and after going through an arduous process, gives an awful error 15, which means nothing and doesn't offer any way of helping it moving forwards. I eventually checked in via the website on my laptop, but even then it only checked my partner in and not me so I have to go to the desk to get a boarding pass. I'm hoping that their planes are better!
AIR EUROPA
October 13, 2025
Hello, we're truly sorry to hear about your check-in experience. Please ensure you're within the check-in window (48h, or 24h for US flights). If the error continues, send your booking details to soporteapps@aireuropa.com so we can help. Your feedback is essential to us and we’ll work to improve. Thank you.